Community Guidelines
Effective draft · 6 September 2026
Vantabean is for sharing coffee experiences and useful coffee knowledge. These rules apply to usernames, profiles, posts, comments, images, reviews, messages submitted through community features and business information.
Treat people with respect
Do not harass, threaten, intimidate, shame or repeatedly target another person. Do not publish hateful content or attack people based on protected characteristics. Disagreement about coffee, businesses or reviews is allowed; personal abuse is not.
Share authentic information
Do not impersonate another person or business, coordinate fake reviews, manipulate ratings or engagement, or deliberately present invented product or café information as fact. Make clear when a statement is your own opinion or an AI-assisted suggestion.
Respect privacy and rights
Do not publish another person's private contact details, location or confidential information without permission. Upload only content and images you have the right to share. Copyright reports follow the separate Copyright and Takedown process.
Keep Vantabean safe and useful
Do not post unlawful or sexually explicit material, graphic violence, malware, scams or content that encourages immediate harm. Do not spam, scrape private data, evade access controls, overload the service or use multiple accounts to bypass a restriction.
Reporting and personal controls
Signed-in users can report a post, comment, image or public account from the relevant action menu. Reports should identify the problem and include useful context. You can hide a post, mute a person or block an account without submitting a moderation report. For urgent danger, contact the appropriate emergency service first.
How moderation works
Authorised moderators review the reported content and available context. A review may result in no action, a warning, reduced visibility, removal or an account restriction. The response depends on severity, context, repetition and risk. Vantabean may preserve limited evidence and decision records for safety, consistency and appeals.
Appeals
If Vantabean restricts your content or account, you may ask for a review through in-product support or email hello@vantabean.com. Include the affected account or content and why you believe the decision should change. A different authorised reviewer will be used where practical.